~FAQ~
Q: How do I order?
A: If you have chosen an item, select its size, color and quantity, then add it to your Éainque Bag and proceed to checkout.
Q: What forms of payment are accepted at Éainque?
A: Forms of payment accepted, as well as instructions, are listed in the Billing area of Checkout and at the bottom of our home screen. They are as follows: Visa, MasterCard, Discover, PayPal, Apple Pay, Amex, Google Pay, and Shop Pay (payment installments).
Q: Is it possible to save items in my Éainque Bag?
A: Yes. The contents of your Éainque Bag will be saved for 24 hours from your last visit. Once you've purchased an item, it leaves your Éainque Bag.
Q: Can I send someone a gift from Éainque?
A: Yes. If you decide to purchase a gift at Éainque, you will have the following options when you checkout. Complimentary gift box, or have us wrap the gift in a Éainque gift box with your choice of paper and ribbon for $9.99 per box.
Q: Will it be possible to track my Éainque orders?
A: Yes. Once your item(s) ship, we will send you an e-mail that will include the name of the carrier and the tracking number(s) for your order.
Q: How accurate is color display on the Internet?
A: Because it's important that all Éainque customers be pleased with their purchases, please be advised that color varies slightly from one computer monitor to another.
Q: What will happen to the information I give you?
A: To best serve you, Éainque agrees to keep all confidential information private.
Q: Is the server for Éainque.com secure?
A: Yes. Once you click on Éainque, all of the information you input is encrypted on a secure server. It is impossible for unauthorized parties to read any of the information stored here.
Q: Do you ship to countries other than the United States?
A: Orders submitted online can be shipped to various countries. For additional information on shipping rates & delivery time, please see the Shipping & Delivery page. All taxes will be added at check out based on location & order size. Contact us regarding any questions @ 1(800) 783-2035 or consumercare@eainque.com, we are always available to help.
Q: Can I cancel or modify an order that was already made?
A: Yes. Orders can be cancelled or modified, however it has to be within an hour of purchase. Unfortunately, once order(s) have been processed it cannot be modified or cancelled.
Q: If unsatisfied with my purchase can I return an order?
A: Yes. To return an online purchase, please refer to the Return Policy Procedures. Please see the return policy page for more details and instructions on how to do so. Please ensure that all items selected for purchase are accurate before placing an order. If you are unsatisfied as a result of our error, we will ship replacement item(s) with no additional charge to you. Please contact us via email at eainquedesigns@gmail.com within 24 hours of receiving your purchase if you are unsatisfied for any reason.
Q: Is Sales tax added to purchases?
A: Yes, sales tax is added on all purchases.
Q: How to I know my size?
A: We have provided a size chart for measurement reference and guide. Size chart is located at the bottom of the home page and on the checkout page. In the description section, below each product, we will list the size a specific model is wearing, whether or not the fabric stretches, and the fabric used (if necessary).
Q: Does products run true to size?
A: Sizes may differ slightly based on the design and the fabric used to make each style. In the description section, below each product, we will list the size a specific model is wearing, whether or not the fabric stretches, and the fabric used (if necessary). We have also provided a size chart for measurement reference and guide.
Q: Do you provide tracking information for packages
A: Yes. Every package will have a tracking number once payment is processed. You will receive a confirmation email of your order. Once package(s) are shipped, you will receive a follow up email containing a tracking number.
Q: What are your business hours
A: Our phones lines are answered Saturday through Sunday from 9 am-6 pm. However, items are available for purchase 24 hours daily seven days per week. You are welcome to send us an email during our off hours; we will respond promptly.
Q: What do I do if I do not receive my package
A: A tracking number will be provided to you via email after your purchase. The tracking number will provide carrier information and estimated time of delivery. If the package is not received within the estimated time provided, please contact the carrier listed in the order has shipped email. Carriers are either USPS @ 800-ASK-USPS, UPS @ 800-PICK-UPS, FED-EX @ 800-GO-FED-EX, or DHL @ 800-225-5345. You may also contact us with your concerns; we are happy to assist you. However, please note that we do not hold or accept responsibility for any lost package(s) marked as delivered by the carrier but was not received. To prevent fraudulent activities we will request a signature at the time of delivery for all package(s).
Q: Do you offer Gift card?
A: Yes. Search Gift Card, we offer a variety of options.