Privacy Policy

Effective Date: April 18, 2025

At Éainque (A&Q), your privacy is of paramount importance to us. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website, https://eainque.com, and purchase our products. By using our services, you consent to the practices described in this policy.

1. Information We Collect

We collect both personal and non-personal information to provide and improve our services. This includes:

Personal Information: such as your name, email address, shipping and billing addresses, phone number, and payment details when you make a purchase.
Non-Personal Information: including browser type, IP address, device type, referring/exit pages, and date/time stamps to help us understand usage patterns.

2. Use of Information

We use the information we collect to:

Process transactions and manage your orders
Communicate with you about your purchase
Improve our website and customer experience
Comply with legal obligations

3. Shopify Platform

Our website and online store are powered by Shopify Inc., a leading e-commerce platform. Shopify provides us with the online platform that allows us to sell our products and services.

When you make a purchase or interact with our website, your data is stored through Shopify’s secure data storage, databases, and general Shopify application. Shopify stores your data on a secure server behind a firewall.

Payment: If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways offered by Shopify and used by our store adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council.

For more insight, you may also want to read Shopify’s Terms of Service here and Privacy Statement here.

4. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience and gather analytics. Cookies are small data files placed on your device when you visit our site.

Cookies help us to:

Understand how visitors interact with our website
Personalize your shopping experience
Remember items in your shopping cart
Analyze site performance and improve functionality

You can choose to disable cookies through your browser settings, but please note this may affect the functionality of certain parts of our website.

For more detailed information about the cookies used by Shopify and our site, visit Shopify’s Cookie Policy here.

5. Sharing Your Information

We do not sell or rent your personal information. We may share it with trusted third parties to perform services on our behalf, such as payment processing, order fulfillment, analytics, or customer support. These third parties are obligated to protect your data.

We may also disclose your information when required to comply with the law or protect our rights.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.

7. Your Rights

Depending on your location, you may have rights related to your personal data, including:

Access to the personal data we hold about you
Correction of inaccuracies
Deletion of your personal data
Objection to processing or request restriction
Portability of your data

To exercise these rights, please contact us at consumercare@eainque.com.

8. GDPR and CCPA Compliance

We are committed to protecting the rights and privacy of our users, including compliance with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

GDPR: If you are located in the European Economic Area (EEA), you have the right to:

Request access to your personal information
Request correction or deletion of your data
Object to or restrict processing of your data
Withdraw your consent at any time
File a complaint with a data protection authority

CCPA: If you are a California resident, you have the right to:

Know what personal information is being collected and how it is used
Request deletion of your personal information
Opt out of the sale of your personal information
Non-discrimination for exercising your privacy rights

To make a privacy-related request under GDPR or CCPA, please contact us at consumercare@eainque.com.

9. Security

We follow industry best practices to ensure your personal information is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

However, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your data but cannot guarantee absolute security.

10. Third-Party Services and Links

Our site may include links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

11. Children’s Privacy

We do not knowingly collect personal information from children under 13. If you believe your child has provided us with personal data, please contact us to request deletion.

12. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes and clarifications will take effect immediately upon posting. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Éainque (A&Q)
Boston, Massachusetts
Email: consumercare@eainque.com
Website: https://eainque.com