Botanique

Free Shipping on all Domestic Orders over $350

Domestic delivery time & rate 

• Ground Delivery: 5-8 business days $15
• Priority Delivery: 3-4 business days $25
• Express Delivery: 1-2 business days $35

International delivery

• Calculated at checkout

Tracking Information:
Once your order is shipped, we’ll send you an email with your tracking number. This will include the carrier information and an estimated delivery date.

If your package doesn’t arrive within the estimated timeframe, please contact the carrier directly using the information contained in the order has shipped email. A selection of carriers is provided below:

• USPS: 800-ASK-USPS
• UPS: 800-PICK-UPS
• FedEx: 800-GO-FED-EX
• DHL: 800-225-5345

Customer Satisfaction & Order Accuracy

Our top priority is ensuring your satisfaction. We are committed to timely shipment and delivery of your package.

To avoid any delays or issues, please double-check that your name, address, and order details (including item color and size) are entered correctly before completing your purchase. We cannot take responsibility for any errors in the information provided, which could lead to incorrect shipments or items being delivered.

Please note: We are not responsible for delays caused by lost or stolen packages, packages marked as delivered but not received, or issues with an incorrect shipping address. To avoid any delivery delays, double-check your shipping address before completing your purchase. We kindly ask that you review all information carefully before placing your order.

Reminder: Once your payment is verified and authorized, please allow 48-72 hours for us to process your order. After your order has been shipped, you’ll receive an email with tracking details and the estimated delivery time.

Sales Tax:
Sales tax will be applied to all U.S. orders.

For international purchases, sales tax and/or duties will be calculated during checkout based on your location.

Return & Exchange Summary

• Returns must be requested within 12 hours of delivery
• Items must be unworn, unwashed, and in original condition
• Items must be postmarked within 48 hours of delivery
• A 10% restocking fee applies to all approved returns
• Return shipping costs are the customer’s responsibility
• Final sale items (sale, swimwear, intimates) are non-returnable
• Exchanges are permitted for items of equal value

For full details, please review our complete Return & Exchange Policy.

Kindly Submit Your Return Request here.